ProBuild understands the importance of meeting and exceeding performance standards for both our clients and IO’s. We are committed to delivering a measurable improvement to the entire management and reporting process associated with all claims.

At ProBuild, we apply the following industry leading KPI targets. We have a culture at ProBuild whereby team members not only want to achieve the below targets but aim to consistently exceed them.

1All claims received are logged with ProBuild within the EnsureFlow systemWithin 1 hr
2All customers are contacted by ProBuild office staff after receipt of claimWithin 1 hr
3A Building Estimator is appointed and a site visit is organised (subject to Customer availability)Within 1 hr
4Our Estimator visits siteWithin 72 hrs
5Submits repair quotation to Insurer Within 72 hrs
6On authority from the Insurer a ProBuild claims manager will contact the client to inform them of the authority and advise that paperwork will be sent along with a contract (if applicable)Within 24 hrs
7On receipt of excess, contract and signed authority from the IO a ProBuild Building Supervisor and jobs manager will be allocated to manage the job from beginning to endWithin 24 hrs
8Construction commences with every customer receiving regular and frequent:
1. On site contact and communication with assigned licenced Building Supervisor
2. Telephone contact from the jobs manager on every step of the job
3. Access to, and updates within, the Ensureflow job management system
9On completion of building works, the customer is contacted and a signed or verbal release is obtained to ensure customer satisfaction with works completedWithin 24 hrs